RETURNS AND
REFUNDS

1. YOUR RIGHTS UNDER UK LAW

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have the right to:

• Cancel your order within 14 days of receiving your products for any reason (no explanation required)
• Return faulty or misdescribed products for repair, replacement, or refund
• Receive products that are as described, fit for purpose, and of satisfactory quality

These statutory rights are not affected by our returns policy.

2. RETURNS PROCESS

2.1 IMPORTANT: Authorise All Returns First

3. RETURN CONDITIONS

3.1 Items Eligible for Return

To qualify for a refund, returned items must be:

• Unworn and unused (with tags attached if applicable)
• In original packaging (where possible)
• In resaleable condition
• Returned within 14 days of receipt (for change-of-mind returns)

3.2 Items NOT Eligible for Return

The following cannot be returned for hygiene and safety reasons:

• Items that have been worn, washed, or altered
• Items without tags or in damaged packaging (unless faulty)
• Items marked as "final sale" or "non-returnable" at time of purchase

4. REFUND PROCESS

4.1 How Refunds Work

Once we receive and inspect your return:

• Approved returns: Refund issued within 5 business days
• Refund method: Original payment method (credit/debit card)
• Refund amount: Full product price (see section 4.2 for shipping costs)

You will receive an email confirmation when your refund is processed.

4.2 Shipping Costs

Change of mind returns:

• You are responsible for return shipping costs
• Original shipping costs are NOT refunded

Faulty or incorrect items:

• We cover return shipping costs
• Original shipping costs are refunded in full
• We will provide a prepaid return label or reimburse your shipping costs

4.3 Refund Timeframes

• Refund processed: Within 5 business days of receiving your return
• Refund appears in your account: 3-5 business days (depending on your bank)

5. FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged, or incorrect item:

6. EXCHANGES

We do not currently offer direct exchanges.

If you need a different size or product:

1. Return your original item for a refund (following the process above)
2. Place a new order on our website

This ensures you receive your replacement as quickly as possible.

7. PRE-ORDER CANCELLATIONS

7.1 Before Dispatch

You can cancel your pre-order at any time before your order ships by emailing hello@wearedeathwings.com. We will issue a full refund (including shipping costs).

7.2 After Dispatch

Once your pre-order has shipped, standard returns policy applies (14-day return period from receipt).

8. LOST OR DAMAGED IN TRANSIT

If your order is lost or damaged during shipping:

We will handle claims with the shipping carrier on your behalf.

9. REFUND DENIALS

We reserve the right to refuse a refund if:

• Items are returned without prior authorisation
• Items are not in resaleable condition (worn, washed, damaged, or missing tags)
• Return is made outside the 14-day return window (except for faulty items)
• Items were marked as non-returnable at time of purchase

If your refund is denied, we will contact you with an explanation and return your items to you (you may be charged return shipping costs).

10. NON-DELIVERY

If you do not receive your order:

Please note:

If you provided an incorrect shipping address, we cannot be held responsible for non-delivery. Additional charges may apply to reship to a correct address.

11. MULTIPLE RETURNS

We reserve the right to refuse service to customers who abuse our returns policy, including:

• Excessive returns (e.g., returning most or all orders)
• Returning worn or used items
• Fraudulent return claims

12. COMPLAINTS

If you are not satisfied with how we have handled your return or refund, please contact us at:

Email: hello@wearedeathwings.com

We will do our best to resolve any issues quickly and fairly.

If you remain dissatisfied, you may refer the matter to:

Alternative Dispute Resolution:
Online Disputes Resolution platform: ec.europa.eu/consumers/odr

13. CONTACT US

For all returns and refund inquiries: